| Great Ormond Street Hospital overhauls IT
The charity arm of Great Ormond Street hospital for sick children is revamping its business processes and IT systems using service oriented architecture (SOA) as part of a drive to double its fund-raising efforts to 50m per year. The Great Ormond Street Hospital Children's Charity (GOSHCC) will make it easier for donors to give money online by integrating the website with its back office systems and integrating a customer relationship management system with finance applications. The donations will help the world-famous paediatric hospital to modernise its facilities, treat 20,000 more young children, buy vital up-to-date equipment and support pioneering research. .
Interactive Intelligence Signals Major UK Growth With Softlab Elite ...
Customer Relationship Management (CRM), Supply Chain Management (SCM), Business Intelligence (BI), Enterprise Application Integration (EAI) and IT services. The primary focus of Softlab Limited is to deliver integrated customer management solutions. In the contact centre arena Softlab has implemented a range of contact centre solutions. These include small call centres, help desk support systems and large contact centres linked to Customer Relationship Management (CRM) systems. The solutions vary from complex, virtual contact centres supporting multi-channel and multi-language over many worldwide locations, down to smaller, single server, inbound, voice only implementations. About Interactive Intelligence Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of business communications software and services for contact center automation and enterprise IP telephony.
RWD infoMaestro(TM) Boosts Customer Service Representative ...
BALTIMORE, Nov. 14 /PRNewswire/ -- RWD Technologies, Inc. (RWD), a company that develops and implements organizational performance solutions, announced today the availability of RWD infoMaestro(TM) version 2.0 for the integration of customer relationship management (CRM) and enterprise content management (ECM) software, helping customers improve call center response time, ensure greater compliance, and automate the customer fulfillment process. RWD infoMaestro's "Dynamic Assembly Engine" can now enable customers to seamlessly integrate the CRM functionality of Siebel with EMC's Documentum -- providing greater productivity and a better overall experience for the ultimate customer. "Too often, a customer service representative takes a call, logs the customer interaction and required response into a CRM application, and then has to access yet another system to get the appropriate content to fulfill the request," said Gary Walker, senior vice president, RWD Applied Technology Solutions.
Maximizer Software Propels SMBs Ahead of the Market with Launch of ...
Maximizer Software Inc. (TSX: MAX), the leading provider of simple, accessible customer relationship management (CRM) solutions, today announced the availability of the milestone 10th version of its CRM solution designed for small and medium-sized businesses (SMBs) - Maximizer CRM 10. Continuing the 20-year product success with SMBs, the newly rebranded solution is offered in three editions to meet the varied needs of this market segment.
.
Google, Salesforce to buddy up over CRM
Google and Salesforce.com are expected to today launch a combined website that is designed to allow the online customer relationship management software maker to act as a reseller for Google's AdWords. For Salesforce.com, the alliance expands its efforts to tie its hosted CRM software with Google AdWords, following its acquisition of privately held Kieden last year. Salesforce.com will expand beyond allowing its customers to launch Google AdWords from a Salesforce.com application to one in which it will act as a reseller of the Google AdWords platform. The two companies jointly developed Salesforce Group Edition featuring Google AdWords and plan to jointly market the offering, said Kendall Collins, senior vice president of marketing for Salesforce.com. Salesforce Group Edition is designed to allow companies to connect to Google AdWords and have their advertisement displayed on Google.com when related search terms are entered on the site, as well as distribute their ads on Google AdSense.
CRM giants deny 'doing a Salesforce.com'
Two of the largest names in customer relationship management (CRM) have stated their commitment to delivering applications on-demand. However, they claim it is a natural evolution which would have occurred with or without the likes of Salesforce.com. Senior execs from SAP and Siebel, speaking at the Gartner CRM Summit in London, denied their newfound enthusiasm is a reaction to the growing success of NetSuite, RightNow and Salesforce.com, who have all been championing the on-demand model since 1998. They also denied it is a case of playing catch-up, or exploiting the online service delivery model's immediacy to get a foot in the door for selling their traditional on-premise products. But despite the denials and the fact 'the school of 98' was conspicuous by its absence from a session entitled 'The Many Roads to On Demand CRM' - comprising the event's two premium sponsors - the spectre of the upstart start-ups cast a shadow over most of the discussion.
|
